Government of Canada
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Office Supplies / Directory

For Unordered Goods:

- Send a certified / registered letter to sender requesting proof of order.

- If no proof, then notify sender you are keeping the supplies as a gift.

- If there is proof that the goods were ordered, then follow procedures for ordered goods.

For Ordered Goods of Inferior Quality and/or Inflated Prices:

- Inspect the goods.

- Reject as not conforming to contract, having defects or being overpriced.

- Written notice must be sent to sender.  (certified/registered, return receipt requested)

- Hold goods for reasonable time with reasonable care for seller to dispose of.

- Inform seller that if more supplies are mailed, you will not accept the goods or take responsibility for their maintenance.  (easily accomplished by an additional sentence in your letter of rejection.)

Important

- Timely inspection of the goods is essential

- If you choose to reject the merchandise, you must act within a reasonable period of time and give reasonable notice to sender.

- After rejection, do not exercise ownership over any commercial unit of the goods.

- Revocation must be within a reasonable time after discovery of defect, non-conformity or inflated price.

 

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