Office Supplies
/ Directory
Every year, thousands
of companies get fooled into buying "bargain" photocopier/fax
toner, office supplies or directories over the phone.
The sales person claims it's a "special offer",
or "prices will be going up soon" and you have to
buy today.
But if you check
the bill when it arrives, it's not a bargain at all.
The price may be 50% - 300% higher than usual. And worst
of all, you may have bought substandard product.
Does your
office staff know these warning signs?
Here are some common
approaches used by telemarketers to trick people over the
phone. Be sure all your staff is aware of these schemes
and that they know how to respond to them.
-Someone calls
from a "Market Research Company" and asks for the
make and model of your office equipment.
Don't give out this
information over the phone. Your authorized dealer already
has this on record. This is a typical "set up call"
for the sales pitch which follows.
-Someone calls
and offers an incredible deal on toner, cartridges, paper
or other office supplies, but you must act now to take advantage
of the special prices.
Don't buy anything over the phone.
Ask for their company name, the person's name, and the phone
number, so you can call them back to confirm that they are
a legitimate office supply dealer.
-You unexpectedly
receive supplies or a directory that you didn't order.
Immediately contact
the distributor. Advise them that you are not accepting
the goods, you will not pay for them, and want them removed
at their expense.
Sample
Letter
Use this sample letter to revoke acceptance
of goods.
Important
Notes
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